REFUNDS

Once your return has been validated and the item received, your refund will be processed. Please note that we can't issue you with a refund until the item is physically back with us, or there is sufficient evidence that it has been victim to shipping problems on it's return journey.

A credit will automatically be applied to your credit card or original method of payment, within 5-10 days. If you receive a refund, the cost of shipping in most cases will be deducted from your refund.

You’ll get a full refund if you return your item within 30 days of you receiving the original order.

For returns after this time period has elapsed, please contact us first at answers@greatscotscotland.com

Without contacting us, we do not accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Please note: If you make a purchase using Paypal, then depending on the method of payment you used it may take up to 30 days to receive your refund. This is to do with the way Paypal works, and Great Scot can have no bearing on their Terms & Conditions. Please ensure you are familiar with Paypal's policies before making your purchase.

Shipping costs are non-refundable, therefore when you receive your refund, the cost of shipping will be deducted from the total.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above and you still have not received your refund, please contact us at
answers@greatscotscotland.com