Your order is really important to us. And it's even more important to us that you receive it safely.
For this reason alone, we prefer to only partner with quality couriers and delivery services that have built a reputation for reliability and transparency.
We also insist that every shipment we send is either tracked all the way to your address, and in many instances will also require a signature.
- You will receive a dispatch confirmation email which will include your tracking code. Use this tracking link to track and manage your delivery in real-time with the delivery provider.
- Please remember that your carrier is now responsible for getting your order to you, and will have their own shipping controls based on your location and the service that you chose at the checkout.
- Please consult your tracking code link since we have no other insight, intel or control other than this.
*Occasionally, shipments have been known to suffer delays:
Sometimes this occurs to international shipments whilst the parcel is transiting through customs, and sometimes it's due to local holidays, industrial action or events of extreme weather.
Whilst highly frustrating, please do understand that these scenarios are entirely outwith our control, but we are committed to doing everything we can to ensure you receive your precious purchase as swiftly as possible
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article